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The LuvSeat

Shipping and Delivery

Shipping: For addresses in the USA and Canada, we ship via UPS or FedEx Ground Service. NOTE: a physical address, not a PO box, is required to ship by FedEx/UPS. However, you may send to a PO box if it is with a commercial PO Box company which receives packages for you. NOTE: The PrimoLuvSeat™ weighs 55 pounds but in its box it weighs 75 pounds. The box is 48" by 24" by 13" so you may need two persons to bring it in the house. Once out of the box, the heaviest part is about 30 pounds.

Alasks, Hawaii, Canada and  other International Shipments: Shipments to Canada will be made by ground at no additional shipping cost. Shipments to Alaska, Hawaii and all other countries can be by air to the international airport of your choice for you to pick up, with additional shipping and handling costs of $75 to $150. We can also ship to your home with additional shipping and handling costs of $200 to $300.
     * We will contact you after you place your order with additional costs so you can determine if you wish to continue with the order or cancel it. It may be better to contact us in advance at info@compassinstitute.com to discuss your needs and obtain shipping rates.
     * When we ship by air to international addresses, customs duties may or may not be imposed by import authorities in your country. These fees are your responsibility, and are not included in our shipping charges. Most countries do not collect them consistently on small parcels, but all seem to demand them from time to time, and rates vary by country, item, and the mood of the customs officials. Packages are occasionally opened for inspection. Unfortunately we have no control over this. All orders are shipped in plain packaging using a return address of "Compass Institute" We must include a description of the contents on all international orders. Our descriptions are truthful but innocuous.
     * On rare occasions, international shipments from us have been stopped or seized by customs, sometimes long-delayed in shipment, or even lost. Usually, with customs seizures, we are at least able to get this merchandise back, in which case we are happy to issue a credit or refund to the purchaser. But PLEASE BE AWARE THAT WE WILL NOT ISSUE REFUNDS/CREDITS FOR SEIZED ITEMS THAT ARE NOT RETURNED TO US. Also, with the exception of Germany, the UK, and Canada, WE DO NOT ACCEPT RESPONSIBILITY FOR LOST OR LONG-DELAYED ORDERS. Contact customs officials in your country for the best information on how your order will be handled by them. We are a small company, and we can't keep track of all the various policies.

Delivery: Depending upon the demand during special holidays, and the product you order, you should expect delivery within two to four weeks of placing your order and possibly sooner. If there is to be a longer delay, we will inform you and suggest some options.